The drive-thru is also available, but lines can be long in the early hours. Customers must enter doors on the east side of the building and exit doors on west side of the building. 141. 59-1290; 2 of Ch. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. in 1972, the city created and made a part of the government a utilities authority to be known and designated as fort pierce utilities authority (fpua) which is responsible for the development, production, purchase and distribution of all electricity, gas, water, sanitary sewer collection and disposal, and such other utility services as may be Again, thank you for your patience! State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. FPUA may evaluate Budget Billing accounts on a monthly or yearly basis to ensure that calculations are correct. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. 3900 Monday through Friday, 9 am to 5 pm. This service is offered at the discretion of FPUA to Customers who meet these terms and conditions. Like so many others at the Pine Creek Village complex, she wants to know why she went a day without running water. If you have a fever, cough or shortness of breath, you should call 772-461-1402 for screening and further instructions. Get adequate sleep and eat well-balanced meals. Typically, the drive-thru window is very busy early in the morning, so a visit late morning or early afternoon should lessen wait time. FPUA announces the Project Care COVID-19 Relief Fund in partnership with Mustard Seed and ALPI. Payments received after 2 p.m. will be scheduled for the next business day and posted the following business day M-F excluding holidays. However, the people who live at the complex said they never have had to do without it. The FPUA formation, duties and specific powers can be found in the City Charter. Be safe and stay healthy! All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including: For additional information please call FPUA Customer Service at 772-466-1600, ext. Minimum payment now is $1200 and reminder of balance over 6 months at $200 per month.This program will be available until July 1, 2020 so please contact our commercial liaison representative at 772-466-1600, extension 3243 at your earliest convenience to register for this program and to avoid interruption of service.All of our customers are encouraged to pay their bill each month to the extent possible. Example: $2,400 past due balance with a $1200 deposit requirement. How can I pay my Fort Pierce Utilities Authority bill? FPUA accepts Master Card, Visa, and Discover credit card payments over the phone. If they cared about us, theyd get stuff done, the tenant said. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability. 3900) is open from 9:00 am to 5:00 pm. This project will eliminate aging septic systems, thereby protecting our waterways, notably the St. Lucie River and Indian River Lagoon.. A cashier will be available for customers that require cash back. The outside Kiosk and the payment drop box located on the west side of the building remain available 24/7. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. 3900) is open from 9:00 am to 5:00 pm. To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and this websitewww.fpua.com. The city of Fort Pierce offered a one-time check to residents who need help paying their utility bills. The Customers monthly utility bills are averaged so that payments are the same amount each month, avoiding seasonal high and low bills. This program will be available through July 24, 2020. Share & Bookmark, Press Enter to show all options, press Tab go to next option, Daupler Incident Response Management System, 2300 Virginia Avenue Fort Pierce, FL 34982. Construction projects, a new business, expansion, or relocating your current business can be challenging, let us help you navigate the process! FPUA works with our customers to provide extensions and ensure continued service where possible. Pay Your Bill Online. E-Billing is now available to St. Lucie County Utilities customers! If you have been impacted by illness or job loss related to the pandemic, please call 211 to inquire if there are organizations in our area that may have funds available to assist eligible residents. Please be patient as you may experience long wait times while we work closely with each and every customer. Maintain social distancing guidelines of 6 feet or more. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. The Customer Service Lobby located at 206 S. 6thStreet has re-opened with protective measures in place designed to protect the health and safety of FPUA customers and staff. Find top employees, contact details and business statistics at RocketReach. Because we are community-owned and locally managed, we focus on serving local needs, through low rates, jobs, and contributions to the city budget. You must contact the Customer Service Center at 772-462-1150. Pay by Text. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. Together, FPUA and the other community-owned utilities serve three million Floridians and are collectively the third largest source of power in the state. More:St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce. Fort Pierce Utilities Authoritys (FPUAs) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. About St. Lucie County Utilities; Customer Service. When developers come in an area they are interested in building immediately, Tompeck said. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. Theyd get stuff fixed.. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI appointment line at 844-356-8138. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. That company directed us to Franklin and Johnson of Homestead Florida, which did not return our calls. For additional information please call FPUA Customer Service at 772-466-1600, ext. Please limit one person per account. Payments accepted 8:00 am to 4:30 pm Monday Friday. Each month you will receive your FPUA utility bill by mail. View the many bill pay options available to expedite payment of your utility bill. Funds raised support education programs and local scholarships. Department of Health guidelines which include the following: FPUA will continue to communicate with you regularly through this website. Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. To distribute high quality drinking water, provide reliable sewer service, and offer sustainable waste disposal options while delivering exceptional customer service. Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. *Service disconnects for non-payment will resume on Monday, July 27, 2020. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. Social distancing lines will provide easy travel lanes to a customer service representative or Kiosk. Eligibility requirements apply. Extra personnel will be available to answer incoming calls. This convenient option eliminates the necessity of coming to one of our locations to make payments. This program is available through July 24, 2020. Public power utilities, like Fort Pierce Utilities Authority, are especially mindful of the fact that reliability is as important as maintaining low rates. There is a 24-hour Kiosk available on the west side of the building at 206 S 6th Street. Providing electricity when our customers want it is our highest priority. These categories are ranked against standards set by the Public Power Communities across the nation. FPUA is partnering with Mustard Seed Ministries and ALPI (The Agricultural and Labor Program, Inc.) to manage and administer funds based on specific eligibility criteria. 3900, www.fpua.com (payments and account services), All penalty and late fees will be waived during the COVID-19 pandemic until further notice. The Kiosk is available 24 hours and accepts payments by cash, credit/debit cards, and checks. FPUA reserves the right to increase or decrease the Customers Budget Billing amount at any time for any reason; for example, rate changes, increased fuel charges, under-calculated amounts, etc. Online Payments Utility Payments Pay your utility bill online through the Fort Pierce Utilities Authority payment center. FPUA will resume assessing late fees on July 27, 2020. The Call Center is available Monday through Friday, 9 am-5 pm and can be reached at 772-466-1600, ext. Copyright 2019-2020 Fort Pierce Utilities Authority, Florida Municipal Power Associations (FMPA). - Light, heat and power. Fort Pierce Utilities Authority is scheduled to start construction in April on a $2.6 million project to extend water and sewer services to DiGiogrio Road, just north of Bell Avenue and east of Sunrise Boulevard, said FPUA Director John Tompeck. Protective measures include: FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. Pay via Auto Pay. Sec. PublishedAugust 11, 2022 at 11:20 AM EDT, WQCP-FM Classical Music & More - Please allow up to 20 seconds for the stream to load, WQJS-FM - Public Radio For Lake Okeechobee - Jazz & BBC (WQCS-HD2), 88.9 WQCS-FM/HD1 Program Schedule (NPR News & Talk), 91.1 WQCP-FM Program Schedule (Classical Music), 88.5 WQJS-FM / WQCS HD-2 Program Schedule (Lake O Public Radio / Jazz / BBC), 88.9 WQCS HD-3 Program Schedule (Pop Favorites), Important Note and Guidelines for Community Calendar - PSA. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. If you need to make payment arrangements to avoid interruption of service, please call us at 772-466-1600 to speak to a customer service representative. Please call customer service at 772-466-1600, ext. They want a land that is slab ready. - Manage notification subscriptions, save form progress and more. Extra personnel will be available to answer incoming calls. Why Does My Neighbor Have Power, But I Dont? This grant will result in retaining existing jobs and attracting future companies to the corridor, Fort Pierce Mayor Linda Hudson said in a news release. If it is determined that the work order will be processes and also requires entry into your home or business, FPUA personnel WILL be wearing Personal Protective Equipment. The Customer Service call center (772-466-1600, ext. FPUA personnel may be wearing Personal Protective Equipment. Verification of need must include proof that the Corona Virus/COVID-19 caused a financial setback that makes it difficult for you to pay your FPUA bill (verification criteria will be explained when appointment is made), Assistance provided only once per account number. All payments made through the Kiosk are credited to your account within minutes. At the end of the 12-month period, any balance due or credit will be carried over to the next 12-month period and figured in the Customers new calculation. Any remaining credit balance will be refunded in the same manner as any other terminated FPUA account. The 24-hour Kiosk is available on the west side of the building at 206 S 6, Cash Plus, 2059 S U.S. 1 (K-Mart Plaza), 772-466-8669, Dixon Check Cashing, 2410 Avenue D, 772-461-1010, Down South Beverage & Check Cashing, 420 N U.S. 1, 772-466-8111, Fort Pierce Discount Pharmacy,1727 Okeechobee Road, 772-577-6469, Seacoast Bank (Fort Pierce Location-Current Bills Only), Drive-thru Hours: Mon-Wed 7:30-5, Thurs-Fri 7:30-6, Sat 9-12, PayNearMe Register for account set up at. Fort Pierce Utilities Authority uses 1 email formats. Beginning Wednesday, March 18 at 9:00 am, the Customer Service Lobby will be closed to the public. Click here to view the flyer from Florida Community Health Centers, Inc. COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff: Thank you for your help in keeping the possible spread of COVID-19 to a minimum. Fast, Secure, and Convenient. Payments are posted the same day mail arrives in the Utilities Office M-F excluding holidays. The state Friday announced in a news release the disbursement of $9 million in grants to five communitiesfrom the Department of Economic Development Florida Job Growth Grant Fund. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing. You can be assured we will respond in an expeditious manner to restore the power. Residents will need to provide documentation of past-due payments to support the need for assistance. All rights reserved. All check, credit card, and exact cash payments MUST be paid at a Kiosk or the drive-thru window. I have read this disclosure and agree that FPUA and its Authorized Agents may contact me as described above. Fort Pierce Utilities Authority is an Electricity, Oil & Gas, and Energy, Utilities & Waste Treatment company located in Fort Pierce, Florida with $102.00 Million in revenue and 123 employees. This relief fund provides provides payment assistance for residential customers most affected by the COVID-19 crisis. Eligible households could receive $250 which can go towards utility payments. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. The company is a community-owned electric utility that provides water, wastewater, natural gas, and Internet services. When you sign up for AutoPay, you will receive a monthly statement showing the amount of the bill with instructions NOT to pay. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100 Email Disclaimer Accessibility Disclaimer Website Design by Granicus - Connecting People and Government We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services, which will resume on July 27, 2020. FPUA is proud to serve you, and we will face this challenge together. The quickest and easiest way to make your payment is by using our Online Billpay System. Please call customer service at 772-466-1600, ext. The service area is established by the Florida Public Service Commission. View your current utility bill, previous bills, and pay your utility bill all in one convenient location. If FPUA personnel does enter the home or business, please adhere to the social distancing guidelines of 6 feet or more. Select Update Account Information and choose text notifications. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. Powered by Invoice Cloud is a new easy way to pay your FPUA utility bill. Fort Pierce Utilities Authority - Community Proud Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Understand My Bill 3900 or email cs@fpua.com to set up a payment plan. FPUA, is one of 34 public power communities throughout Florida. FORT PIERCE Fort Pierce officials received a $1.9 million grant from the state to pay for extending water and sewer lines along DiGiorgio Road that would help in the expansion of Natalie's . Mustard Seed can be reached at 772-465-6021. Then, the remaining balance can be paid over a period of six (6) months. City Payments All payments to the City of Fort Pierce can be made online through our payment center. FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. If you dont have a tissue, cough or sneezeinto your upper sleeve or elbow, not your hands. Details on this program will be released soon. This is why FPUA is helping spread the news to all residents of St. Lucie County, including Fort Pierce, about additional CARES Act funding and assistance available through the St. Lucie CountyRecover St. Lucieprogram. This one-time assistance of up to $4,000 can be used for: For residents seeking assistance visitwww.recoverstlucie.orgfor additional information, eligibility criteria, and application.
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