Sorry we couldn't be helpful. Use of this website signifies your agreement to our. When Stubhub acquired Ticket Technology, the original 48 brokers that were using that POS received a discounted commission fee as part of the agreement. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). on all 81 orders I indicated that I will deliver the barcodes a few days before the event. ComplaintsBoard.com is a leading complaint resolution website on the Internet. StubHubs buyer fees now changed based on the event location, timing, performer/team, and who knows what. That's on top of a $500+ fee they are taking from me. I request a $445.50 refund to my credit card. See footer for details. Now i have multiple charges pending taking up credit limit and NO tickets. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. Sorry we couldn't be helpful. Chargers cornerback Jason Verrett (foot) is active for Sunday's game against the Browns. Also fix your [censored]ing website. A California state court authorized the notice. In advance of Week 3, Verrett tended to a foot injury. Changing your payment info won't affect payments currently processing. I know at this point the latter is not possible. Yes You have to click the tiny icon next to Pricing details in order to see a breakdown of how much StubHub is charging you to buy tickets from them: As you can see, for these tickets to see Taylor Swift at the Staples Center in Los Angeles, StubHub would charge the buyer $332 for a set of tickets costing $1,900. Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. Use a ticket marketplace that doesn't charge such ridiculous fees. Jan 16, 2023 at 5:36 pm ET 2 min read. Desired outcome: StubHub will refund your money if an event is cancelled or moved. I sold tickets via Stubhub for a concert in November. I am a first-time user. Please note the following: Check out, All tip submissions are carefully reviewed before being published. One will be $260 while the other will be around $259. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Ice Nine Kills: The Octane Accelerator Tour | Presale & Cheap Ticket Info, Ra Ra Riot Superbloom Tour | Presale & Cheap Ticket Info, http://www.stubhub.com/san-francisco-49ers-tickets-san-f//, NCAA Mens 2022 SEC Tournament Seating Chart at Amalie Arena, How To Sell Your Sports, Concert, and Theater Tickets, How Much Do Super Bowl Tickets Cost? Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. How many times are you supposed to change your default payment before you get payment? If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. StubHub Fees How Much Does StubHub Charge? 2.) OrderID #[protected] Yes Eight months after the acquisition, StubHub reached . Welcome to StubHub Support Support Home / Paying for tickets / Payment methods StubHub accepts Browse by Category Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. I purchased Mets Spring Training tickets for section 8. Does my PayPal email address have to match my StubHub email address. Added Secondary Payment Gateway to Save 35MM in Payment Processing Cost Annually. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. 1) Recognize your mistake in this email2) Provide a discount on future transactions to compensate me for my loss.3) Change the email to not mislead future sellers, Order #[protected] - tickets to Chris Botti, Wednesday, December 21,2022 22:30, Blue Note Jazz Club. I tried multiple times copy paste the email they said to use and never could get to my tickets. My CC didn't have enough balance on it for a second $1100, so the payment fee didn't go through. How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) Hi do not see anyway to contact Stubhub. Staffing at StubHub had increased to 350 workers by the time of the sale. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . There a lot of hidden cost and rules. Help us improve this article with your feedback. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. My sister and I looked through reddit and I eventually . STUBHUB has eliminated all in pricing and is now adding fees at WOW New Britain, Connecticut, United States. Desired outcome: Lindsay is the author of this solution article. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Desired outcome: Desired outcome: people. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). You can also use StubHub gift cards and PayPal. . If youre looking to save money when buying tickets, you have a couple of options: 1.) I think the issue is about professionalism and transparency, not StubHub or anyone else needing protection. OTTAWA, Ontario (AP) A hot goalie is difficult to overcome, which the Ottawa Senators found out Monday night.. Jusse Saros made 38 saves for his first shutout of the season and the 18th of his NHL career in the Nashville Predators' 3-0 win over Ottawa.. Saros has stopped 102 of the 105 shots fired his way over his past two games, following a 64-save performance in a 5-3 win over Carolina last . But Wait, it gets better. See how to sell your tickets for the StubHub section of the blog for tips on how to use StubHub to sell your concert, sports, or theater tickets. See for your self: http://www.stubhub.com/san-francisco-49ers-tickets-san-f//. I received a confirmation that section 8 tickets were purchased. Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Its too bad that StubHubs User Agreement doesnt talk more about its fees. Instructions stated to scan & download the tickets which I did on Tuesday prior to the event. Direct deposit: After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; we don't deposit money on weekends.) June 30, 2022 Go to a Hearing. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Buy or sell your tickets for all kinds of upcoming sporting events, concerts, theatre shows, and more from the world's largest ticket marketplace, StubHub. Its a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHubs site has the most straightforward answer on StubHubs fees: It is free to list tickets for sale, and to search for tickets to buy on StubHub. i didnt realize stubhub had changed from the what you see is what you get they advertised last year. While StubHubs fees may have been high, at least they were consistent. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. This will surely increase the credibility of your complaint. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. I live in Singapore where the StubHub app is not avail. This is the only way to get a cash or credit award under the Settlement. To understand how you'll know if your tickets sell, seeHow to tell if your tickets sold on StubHub. I recently sold a pair of tickets through Stubhub for the first time. If you have tickets for the same sections and rows at multiple events (i.e. Oct 2016 - Sep 20215 years. Their instructions said that if there was no button, you're 'all set'. 2 if you have questions about buying tickets. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. wikiHow is where trusted research and expert knowledge come together. You can get up to 3% off when you use a StubHub Coupon Code. If youre just looking to unload some extra tickets, thats probably not for you. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. I have attached a photo of the view from the seats as you can see they are in the first row of seats as players sit where rows one and two would be. I noticed the email had come and was glad to know that I would see the artist perform live with a good friend. I'm very upset. Im beyond pissed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. I hope youll consider us for your next ticket purchase! Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. StubHubs fees are more confusing than ever. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event . Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. The Court in charge of this case still has to decide whether to approve the Settlement. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. How do I get my tickets back if they didn't sell? There were still plenty of comparable tickets available that the customer could have purchased without me having to pay for it. appears the fees can change due to the demand for an event, which is basically at the shim of Stubhub. He had created the account years ago. Yes their customer service said my tickets were ok then they ripped wrong tickets sold to me then what they. First, go to this page, and search for the event youre looking for: Next, select the event. 4 if you have questions about listing tickets. I received a second email stating my tickets were for section 105. Help us improve this article with your feedback. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a . Ok, go back to hideafee. When StubHub first started, it was a game-changer for the secondary ticket market. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. Joseph valentino VisaXO: Added Visa Checkout to Payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. This review was chosen algorithmically as the most valued customer feedback. Luckily, weve compiled (and tested!) If you need further assistance or problem persists, contact customer service to review your account: The Stubhub order number I'm disputing is #[protected] StubHub's acquisition by eBay was announced in January 2007 for a reported $310 million. --- TICKET FEES: All tickets are subject to a per ticket convenience fee to cover the direct expenses of our ticketing system and credit card processing. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Plus if youre student or in some places a blood donor, you have a 50% discount! Payment stuck in processing I made a sell on Stubhub around 3 months ago, however my payment is still processing, as i added my deposit information after the sell. Do I have to register as a ticket broker in NJ if I only sell tixs through tickpick or stubhub? Its possible that someone with an identical problem has posted for help before. For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. The lesson here: StubHub is constantly changing its buyer fees. Danielle is the author of this solution article. 19 Clemson takes on Wake. Ticketmaster has tried (and obviously failed) at trying to stop the bots from ticket brokers by making buyers type in phrases or click pictures. MIAMI (AP) Brooklyn got another win. A supervisor never is available and the customer service reps do not help they apologize. I do not have payment. order no. $900 right. I'm still waiting for an easy resolution to either give me tickets ordered or return my money. I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. STUBHUB has hit a new low is their ability to deceive I emailed StubHub they said tough luck, I spoke to a supervisor who said tough luck and hung up on me. checkout. Sorry we couldn't be helpful. - 2 tickets. Leave the Archive. [protected]. Use StubHub Fan Codes & Coupon Codes. Really feel their new policy regarding the showing of fees is dishonest. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. See the link above to learn more. order id date amount ever since they went through a software update they "call it" last summer I've had nothing but issues. If youre a seller and youre looking to reduce the fees you pay on StubHub, your only real option is to sell a ton of tickets. Customer service all the way to your seat, 2000-2022 StubHub. I ordered 2 tickets for a concert scheduled for December 10th on November 1st. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. Pretty messed up, but I get it. Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. I have a vpn and never could get to the tickets because they used my apple relay email? 2 0 0 comments Best Add a Comment More posts you may like r/stubhub Join 6 days ago experience with selling tickets 4 6 Stubhub's support people tell me that Paypal may take up to five business days to credit the funds to my account. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. So I transfer the tickets. A Cincinnati native, Sam Hubbard grew up a diehard Bengals fan. Payment method is to the wrong one like it should be direct posit that goes to PayPal or they selected direct deposit but there's not one on the account. Stubhub say that I did not click the button to complete the sale. When StubHub transitioned to showing all-in pricing, they used the opportunity to experiment with charging buyers anywhere from 2% to 20% (on top of the 15% for sellers). How do I contact? They mention on their website that you should call their normal customer service number to ask about adding an event. we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. The Tigers didn't throw in the towel here. Am I SOL? For example, on the sale of a $100 ticket, the buyer would pay $110. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. I disagree with my credit card account being charged for the 1 ticket to the first customer. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly,. If you do the math, these prices will equal about the same. Sep 02 2022. For the last year they have advertised how up front and honest and So now I don't have my tickets nor do I have the money stubhub collected when my tickets sold. ''Right knee, he'll get evaluated tomorrow and then . StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. StubHub pretty much assumes that theyre the only resource available if you want to sell your tickets online, and they take advantage of that. Sorry we couldn't be helpful. So I paid 22% in shipping and buy fees over the base ticket price. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. I sold 4 tickets to an NHL game through Stubhub the buyer did not like the tickets after he received them a few weeks ago. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. StubHub is one of the most popular ticket purchases and resale agency based out of the US. For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price at which StubHub was listing it. However at StubHub states that it is with you all of the way. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . No. You will not receive a Settlement award under the Settlement. For 2 tickets I paid $31.67 in fees over the ticket prices. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. Exactly what happened to me! The Aggies (12-5, 4-0 SEC) also seek their seventh straight win when they entertain Florida (10-7, 3-2) on Wednesday night in College Station, Texas.. Texas A&M is fresh off a dominating 94-53 road victory at South Carolina. Total bait and switch from Stun Hub. Go to checkout when you follow this link. We'll pay you in different ways depending on your area and the event area. The Court has not decided who is right. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. Pursuing 'superpower,' No. 3 if you sold tickets already and have an issue. This is not a solicitation from a lawyer. Bought 2 hockey tickets from Hockey. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. sales plummeted. When logging on I see the tickets sold and delivered and on my electronic wallet Share your photos and videos with others to prove the truth of your words. See the link above to learn more. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 1 hr ago 2 min read. I originally listed 4 tickets for sell. By browsing this website, you consent to the use of cookies. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. Direct deposit:You'll need to wait 30 days for the funds to release and get sent back to StubHub before we can issue it again. Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. I had to pay once more for the tickets to attend the show. Help us improve this article with your feedback. The customer didn't claim the ticket so I cancelled the transaction. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. Stubhub came to BBB's attention in 2002. While he took the field last week, he left early with only one tackle to his credit. The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. Forced to go to Rutgers Athletic Department, and they made tickets available to me. You can't make changes in the StubHub app. I know at this point the latter is not possible. Now the Nets have to hope for good news on Kevin Durant. This article was co-authored by wikiHow staff writer. The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. They got their money from me this time but I will be very careful about using them in the future and avoid them whenever possible. 22 Providence on Wednesday night in Milwaukee. Yes No Still Need Help? If we emailed you that your payment is unclaimed and we paid you through: PayPal: Your funds are waiting for you to claim them. All Rights Reserved. What are Stubhubs seller fees? Along with a larger site redesign, StubHub is now experimenting with showing buyers the amount theyre charging, but only if they really look for it. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . The section specifically reads Footprint Center Garage. phone no. Did you get a resolution or your money back? Rimas Butkevicius Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. Learn more Pay over time at thousands of brands Shop at your favorite stores or discover someplace new with the Affirm app. Provide benefit consulting/guidance on all benefit inquiries. Use of this website signifies your agreement to our. What are Stubhubs fees for buyers? About StubHub Portal Banner Getting paid for your StubHub sale Print When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. 8 Days after event, Payment still processing. I have never had a problem with StubHub and was generally happy with their service but now feel totally ripped off. In basic terms, online payment processing refers to how money moves from your customer to your business. His status as one of the Chargers' starting cornerbacks has translated to six tackles (four solo) on the season. [protected], Desired outcome: If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Yes Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Did you find it helpful? Ken Youll be happy to know that TickPick does not charge the buyer a service fee at all, and that we do not charge a fee for e-tickets to be transferred. Avail of the StubHub credit card deals and hefty discounts on your orders, including concert and theatre tickets for as low as $5 . Can anyone cast any light on the actual process? Does PayPal charge sellers outside the US a fee? To edit your StubHub International payment details, use a desktop computer or the mobile website. Full refund and parking tonight where I was promised it would be. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. Desired outcome: 16 Auburn will look to continue its winning ways on Wednesday when it opposes LSU in Baton Rouge, La. My spidey-sense tells me that someone is telling porkies. I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! The contact number is only for US and Canada. Use of this website signifies your agreement to our. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Kind regards, Under 'Payment options for selling tickets,' if you chose: Check the payment status. No. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. I'll get others. All Rights Reserved. we'll process your payment 5-8 business days after the event.
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