2019 - 2023 TLScontact. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. You can contact us on the following number: +23417002040. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. 14. 8. All payments related to TLScontact services should be made directly via our website or at our visa application centre. 16. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. These terms were most recently updated on January 2019. To know which days and times our centre is open, please check our Address page. To protect our rights, users, systems, and services. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Our site is directed to people residing in Nigeria. We are not liable for business losses. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. The processing times for any of your applications or of the DNA sample are estimates only. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. We may use your personal data to: We do not guarantee that our site will be secure or free from bugs or viruses. Changes to this Cookies Policy The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). 4. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; All rights reserved. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. 2. in particular, we will not be liable for: 1.2. The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. Welcome to TLScontact UK in Nigeria. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; For the best experience on our site, be sure to turn on Javascript in your browser. If you already have an account, please login here. Your partner in Nigeria for all your visa applications to. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. 2.7. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. All requests are free of charge. There are other terms that may apply to you How you may use material on our site Get in touch with our Feedback and complaints team: . 11. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 7. We invite you to read and acknowledge the information below. Representatives may submit personal data about you on your behalf. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. 3. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Our site is for domestic and private use. Any equipment or network or software owned or used by any third party. Further information on current processing times for standard visit visas can be found here. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; Introduction Which cookies do third parties set on our websites? We are not responsible for viruses and you must not introduce them We keep your personal data in accordance with our legal obligations and with our Clients instructions. You will find the relevant information on the gov.uk website. At TLScontact, we manage visa and consular services for government clients around the world. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. We are not responsible for websites we link to If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Our call centre is available from Monday to Friday from 08:00 - 15:30. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 15. Travelling to the UK Select your country of residence and the country that you are visiting to be redirected to the correct page: By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. We will never sell your personal data or use it in any way without your direct knowledge. Be in contempt of court; In any way that breaches any applicable local, national or international law or regulation; Welcome to TLScontact UK in Nigeria. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Be accurate (where it states facts); The Customer is required to read and understand these terms and conditions before placing an order for the Service. created (including at the Customers request) for the purposes of providing or supplying the Services. Here are the mandatory steps to apply for a Schengen visa. ; 17. We will only disclose personal data that is necessary to deliver the service. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. By using our website, you are consenting to our use of cookies. to collect your passport or get our Express Courier Return service. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. 18. Analytics and Performance Cookies Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Will be kept secure and confidential; This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. You will be contacted by our Visa Application Centre when your passport is ready for collection. Why does TLScontact use cookies? Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. Attention: Fraud Alert. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. Prepare your supporting documents The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Any part of our site; 10. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. Feedback and complaints may be submitted using the below form. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. This is further demonstration of our commitment to Nigeria, . 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Not to access without authority, interfere with, damage or disrupt: Will never be used for any marketing purpose by the third party. We do not represent that content available on or through our site is appropriate for use or available in other locations. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. 1. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. They shall prevail over any other version and any other conflicting document. Our site is made available free of charge. Which countrys laws apply to any disputes? This step is mandatory in order to be able to register to your account. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Contain any advertising or promote any services or web links to other sites. 23. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 3. Address: Prohibited uses Ensure the security of TLScontacts employees, visitors, customers and premises; Be genuinely held (where it states opinions); WHAT DO WE COLLECT? We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. The content of the Website is the property of TLScontact and is protected by intellectual property laws. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) Cookie settings in Firefox Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 75009 Paris, France All rights reserved. All rights reserved. To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws.
Elizabeth Frances Marie Scott, Laura Woods Jamie Redknapp,