case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; The return label is more to provide the correct address and an easy method to track with. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. 10% OFF. If you returned your order over 21 days ago and still havent heard from us, hit us up using the form below so we can help. I went this past Wednesday amd and I must say the place was well organized and pretty eye . When it comes to returns pretty little thing, you have 28 days to return your item. 2 - 3 working days. All about that new? Up to 80% Off Everything* + Plus an Extra 15% Off (All customers) We have had a problem shipping your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. Pretty Little Thing return policy asks that you return items within 28 days of processing the order for refund or exchange. Ships from Fort Collins, CO Meet your sellers Kara Jacobi. 50% off almost everything with this Pretty Little Thing discount code. USA Standard Shipping. or Indigo. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method. }); Please ensure that lingerie and swimwear items are tried on over your own underwear. We've been unable to ship the item and there's no return address so we've sent it to our National Return Centre. Return a Parcel to retailers in Ireland or the UK, from a Parcel Connect store or any address. Select the item you want to return. If this is the case then we can reasonably decline your refund. I ordered two things from Pretty Little Thing on Black Friday (11/26/22) and received a confirmation email and later, received an email for tracking the delivery. Click here for additional information: www.boohoocapricingsettlement.com. Please remember to keep your proof of postage. Shipments can be made anytime between 8am and 9pm. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. To keep an eye on your return, track . Drag the appropriate. Unfortunately, we are currently unable to process exchanges. New In This Week & Beauty. There is no limit on how many times you order. After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Date of experience: January 15, 2023 EXTRA 23% OFF. A return should be processed within 3-5 days. Swimwear and underwear cannot be returned for health and hygiene reasons. Remember to add your order number if you download a new returns label. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. Length approx 68.5cm/27" (Based on a sample size S) Model wears size S I've had a couple of minor issues with lost order numbers etc, and have had quick responses and straight forward help throughout every interaction. If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and . If you don't have an account - that's ok, you can still return your products. Youll receive proof of postage here remember to keep this safe in case you need to use it as evidence of your return. Please ensure that lingerie and swimwear items are tried on over your own underwear. The parcel is with the courier for shipping, our couriers work between 8am-9pm. Quick and easy returns through our Returns Portal! They might. Unfortunately, we are currently unable to process exchanges. The parcel has been booked onto our system but has not yet been collected. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. Unfortunately, we are currently unable to process exchanges. any significant changes to these terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Remember- only one promotional / discount code can be used per order. USA Express. Free Returns 100% Money Back Guarantee Fast Shipping (844) 988-0030. . This can be found in Order History in 'My Account'. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Package up your unwanted purchase with a note inside including your name and order number (youll find this on your confirmation email). Please return unsuitable items in their original packaging. We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing. Customers need a registered PrettyLittleThing account to subscribe. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. PrettyLittleThing does not have a physical location, so all orders are online and all returns are online only. Day Service. A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. ACCESS RETURNS PORTAL. JavaScript seems to be disabled in your browser. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. For more size charts on their specialty . For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. We're sorry but we are unable to offer a free returns service. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. Pretty Little Thing return policy asks that you return items within 28 days of processing the order for refund or exchange. Just pop in, try it out in store. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. 60% Off. There is a returns label included in your parcel. Why am I experiencing problems when entering my payment details? In the interest of hygiene, please do not remove the seal. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Get 55% Off sitewide *Excl. Unlimited Next Day Delivery does not apply to Nominated JS. This is a 3D Secure payment option that some banks use. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Make sure to let them know your order number and which items were missing. You will be charged $4 for the . Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. Simply click the 'Forgot your password?' There are a couple of other ways to cancel your contract with us. Re-pack your item(s) in the original packaging with labels and tags still attached. This can be found in Order History in 'My Account'. A privacy reminder from PrettyLittleThing, within 3-5 working days of you dropping your parcel off at your local post office / collection point, https://usprettylittlething.intelligentreturns.net/main/landing, California Transparency in Supply Chains Act. This takes up to 3 working days and costs 3.99. Keep your certificate of postage safe as you will need this as your proof of return. As soon as we have processed your refund, you will receive an email notification. 15 January. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. No printer? After this time your parcel will be returned to us. For some areas, you can reschedule your shipping online here - https://redelivery.usps.com/redelivery/. With 100's of new styles updated daily, it's your new one stop shop for updating your new season wardrobe. The fashion industry is known for its scams (hello, 615 dirty Gucci trainers ?!) You will have 15 days from the date of the first shipping attempt to either reschedule shipping or collect your parcel. If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. There is a returns label included in your parcel. Saturday and 22:00 Sunday to guarantee Next Day delivery. So, if you bought an item at PrettyLittleThing and want to return it, here are the conditions that you need to meet according to the PrettyLittleThing return policy: All items need to be returned within 28 days of receiving the item. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Track a parcel Return a parcel. //initially hide all You'll need to create and print one label per parcel. Please . [CDATA[ For hygiene reasons, pierced jewellery is non-refundable. For all international customers, please return unsuitable items within 28 days of receiving your parcels. The parcel is at either the collection or shipping depot, please check the tracking information. Returning through our portal means you should get your refund within 14 business days. JavaScript seems to be disabled in your browser. There are a couple of other ways to cancel your contract with us. Instead of indicating which item you want instead during the exchange process, youll want to initiate a return process. Looking for something to do in Fallout 4? Too well dressed to stress? PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. Download your returns label here, and post back to us from your local post office. Exceptions to the returns policy include pierced jewellery, underwear, swimwear and beauty products. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. published 1 week ago. case 'albania': case 'andorra': case 'armenia': case 'austria': case 'azerbaijan': case 'belgium': case 'bosnia-herzegovina': case 'bulgaria': case 'croatia': case 'cyprus': case 'czech republic': case 'denmark': case 'estonia': case 'faroe islands': case 'finland': case 'georgia': case 'germany': case 'gibraltar': case 'greece': case 'greenland': case 'holy see': case 'hungary': case 'iceland': case 'italy': case 'kosovo': case 'latvia': case 'liechtenstein': case 'lithuania': case 'luxembourg': case 'macedonia': case 'malta': case 'monaco': case 'montenegro': case 'netherlands': case 'norway': case 'poland': case 'portugal': case 'romania': case 'san marino': case 'serbia': case 'slovakia': case 'slovenia': case 'spain': case 'svalbard and jan mayen islands': case 'sweden': case 'switzerland': case 'xk': jQuery('.s-eu').show(); break; The increased popularity of the brand in the last number of years has resulted in a rise in those seeking out the Pretty Little Thing return policy. This is fast fashion accelerated. Returning an item from Pretty Little Thing online store is easy. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find. This is a 3D Secure payment option that some banks use. Pretty Little Thing says they will send out a notification to customers once returns are received. Pretty Little Thing has a consumer rating of 1.76 stars from 574 reviews indicating that most customers are generally dissatisfied with their purchases. 9.60. case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; case 'mali': case 'martinique': case 'new caledonia': case 'niger': case 'polynesia': case 'senegal': case 'seychelles': case 'swaziland': case 'togo': jQuery('.s-fr').show(); break; JavaScript seems to be disabled in your browser. Returning from Canada A Canada label can be found here. For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Head to your local Collect+ store with your parcel. Print off, attach to your parcel and take to the post office. Download your post label here. CAN Standard. Pretty Little Thing's Size Chart. If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your parcel from your local USPS post office. Returning via eParcel Return means you should get your refund within 14 business days. Make an account here. Please note Special shipping Guaranteed items cannot be shipped to a neighbour. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Keep your receipt of postage safe as you will need this as your proof of return. Pretty Little Things ships to the United States. Select a retailer, create your label, and drop it off or have it collected! Your returns label will be included in your parcel but if you need another one don't panic. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Select your preferred return option (Label free and print in-store options are available). Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. For UK consumers, the company offers returns at no cost, however, you must get proof of postage in case your product is lost in transit back to the company. 4. . What should I do if Ive forgotten my password? Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. JavaScript seems to be disabled in your browser. Pretty Little Thing is a well-known clothing brand targeting a female audience and part of the Boohoo family. If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). Unfortunately we do not refund postage/shipping charges on US orders. You`ll then receive a full refund as per the policy above. Sorry you have received a faulty item! } Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. Please ensure that lingerie and swimwear items are tried on over your own underwear. Still need our help? updated as shipped to the address set out in the Dispatch Confirmation). You must have JavaScript enabled in your browser to utilize the functionality of this website. As soon as we have processed your refund, you will receive an email notification. Youll receive a confirmation notification that the return was received. 2 - 3 Working Days (If ordered before 9pm) 3.99. What items cannot be returned to Pretty Little Thing? Your refund should be processedwithin 3-5 working days of you dropping your parcel off at your local post office / collection point. Youll also want to make sure tags and labels are still attached. Also Check Out The Following Brands Policies. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Their site is not clear about what the next steps for a defective product are. Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Instead, you can return and reorder your items by following their returns process on their website. You can return your item to us and place a new order to receive the item of your choice. Make an account here. Returning from the US: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. but now people are accusing Pretty Little Thing and Topman of removing the labels from cheaper branded clothing and selling them as their own for double the price. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. }); A whole scandal. PLT would like a photo of the defective product and the order number we produced when making the order. There is no limit on how many times you order. Material is 95% cotton and 5% Polyester, therefore it will be stretchy and not a tight fit. The better part of this process is that you can simply return the website to place an order instead of going through a different system. Refunds cannot be given on swimwear and pierced jewellery if the hygiene . You will need a printer to print off and attach your returns label. 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