You can unsubscribe at any time. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Senior Vice President, Sales, Trade There was an error processing your request. When can I redeem my Future Cruise Credit? No matter how minor the issue is in the grand scheme of things - email the CEO! Royal Caribbean Cruises has resolved 21 complaints. What support is provided if my flight purchased through Royal Caribbean International's President and CEO is Michael Bayley. Administration. The attack accessed an encrypted portion of technology systems for one of the cruise line's brands and certain data files were downloaded, the company said in a filing with the U.S. Securities and Exchange Commission. Inaugural cruises on the Allure and Oasis were much more impressive events. vaccination or a negative test result, in ports where I was told that the policy is THE POLICY. Prior to that Bayley was Executive Vice President of Operations for Royal Caribbean International, where he oversaw the brands Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCL. Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. The U.S. Federal Trade Commission (FTC) says the scammers are trying to steal someone'spasswords, account numbers, or Social Security numbers. Mr. Ofer heads Ofer Globals various divisions, including: Zodiac Group, an international shipping enterprise operating a diversified fleet of over 160 vessels worldwide; Global Holdings Group, a real estate holding group specializing in large scale iconic office buildings, hotels and luxury residential developments, as well as other investment and development assets; and O.G. Very pleased with the outcome. 2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. cruise ship (U.S. Citizens)? I wasn't asking to "bend or break the rules". 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Royal Caribbean Cruises offers its services in Cruises industry. The latest complaint Poor service was resolved on Apr 15, 2013. When is the final payment for my cruise vacation due? Posted June 13, 2014. That's nice. Chief Financial Officer, Can I bring a test kit In 1993, Leavitt was elected governor of Utah. Mr. Reilly is the current Chairman of the Safety, Environment and Health Committee. The most common Royal Caribbean Cruises, Ltd. email format is [first_initial] [last] (ex. William K. Reilly has served as a director of the Company since January 1998. It was a series of disasters and wrote to RCI requesting two email addresses. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. I was told that policies are reviewed at the year's end and it may change but for now ( 12/28/2017 ) all passengers over 21 must have the ALCOHOL package if any ONE in the stateroom purchases it. Mr. Howe served as U.S. Chairman and Managing Partner and Americas Area Managing Partner of Ernst & Young (EY) and was a member of EYs Global Executive Board from 2006 until his retirement in 2018. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. WpgCruise, good question. Is this your company? Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises and Hapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. Since 2017, Ms. McPherson has served as a non-executive member of the board of directors of PVH Corporation and is a member of its Audit and Nominating & Governance Committees. Initial Royal Caribbean Cruises complaints should be directed to their team directly. There was tremendous hype. Since beginning his career in 1976 with his familys ship management and consulting business, Martinoli has held a number of executive positions at various major cruise lines and maritime companies around the world. So, emailing Mr. Bayley was good advice, thank you everyone! Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group (NYSE:RCL), which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and . stateroom category? If you have a consumer problem,please contact our team at Elliott Advocacy through this form. 305-539-6000. Here's the information to get a hold of them through a variety of methods such as phone, mail and email. By then the main dining room was closed, had to eat at the buffet, that had limited food. posted to my Crown & Anchor Society membership? By Chief Financial Officer, Royal Caribbean Group. Cruisers' Choice Awards! According to Vickers Mandy, Liliia my wife not allowed because she is from sanction country Ukraine, while she presented her permanent card Brilliance of the sea, leaving from Tampa on November 26,2002, 5 nights, 6 days. Will I have to take a COVID-19 test before or during my VICKI FREED Senior Vice President, Sales, Trade Support & Service. If you booked through a Travel Agent/Agency and need to make He serves as a Trustee on the boards of the Cleveland Avenue Foundation for Education, Northwestern Memorial Hospital and Purdue University. I asked myself the same question before I wrote the letter and waited a week so that I wasn't just venting. Follow Royal Caribbean Cruises on Twitter at. What if I don't find a pre-cruise test or get the results Email [email protected] (SetSail Pass)? In 2005, she became Celebritys first female Senior Vice President of Hotel Operations. Aurora, CO. #1. 1050 Caribbean WayMiami, FL 33132https://www.royalcaribbean.com, Main: (305) 539-6000Customer Service: (800) 256-6649Toll Free: (866) 562-7625, Primary ContactCarlos JimenezSr. He is responsible for overseeing the companys financial planning and analysis, corporate strategy, treasury, corporate tax, investor relations, investments, internal audit, accounting and financial reporting. Fain led the company as its Chief Executive Officer for 33 years, guiding the companys growth to its current place on the S&P 500, as well as its repeat listing by the Ethisphere Institute as a Worlds Most Ethical Company. Are cruise lines dumping their sick passengers? Terre. So make all the calls or send all the emails you want BUT do't expect a correct answer from RCCL management. He served three terms from 1993 through 2003. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. I currently have anytime dining and I am traveling with 2 of my granddaughters. vaccination and testing is required? Tuesday, November 9, 2021 MIAMI - November 9, 2021 - Richard Fain, whose innovations during more than 33 years as Chief Executive Officer of the Royal Caribbean Group (NYSE: RCL) helped shape the modern cruise industry, has decided to step down as CEO on January 3, 2022, the company announced today. From 2003 until 2018, Mr.Kimsey served on the board, the compensation committee, and the audit committee (serving as chair from 2011-2018) of Accenture Plc. the terminal before the cruise, or on the cruise, what is get re-vaccinated or get a booster shot to sail? Royal Caribbean Cruises was founded in 1997. Caribbean's all-inclusive beverage packages? Were always here to help. pre-cruise COVID-19 test requirement? This will surely increase the credibility of your complaint. Richard Fain, CEO of Royal Caribbean e mail address Richard Fain, CEO of Royal Caribbean e mail address By atpzr1, December 7, 2014 in Royal Caribbean International Followers 1 atpzr1 4. I was on the Quantum's Maiden Voyage across the pond so really I cannot comment on what you had on the Inaugural but from what I have read and been told, yes Royal let you all down on the 11/23 Inaugural by their lack of "impressive events" but as I said, it is an entirely different management team who do things their way not the old team's way. From 1996 through 1997, Mr.Wilhelmsen was engaged as a marketing analyst for the Company and from 2001 through 2009 served as a member of the board of directors of Royal Caribbean Cruise Line AS, a wholly owned subsidiary of the Company that was responsible for the sales and marketing activities of the Company in Europe. How quickly will I get my Future Cruise Credit so I can I'll keep you posted as to if/when I get a reply. CC Help Jenn Royal Caribbean International. Do you know about when you'd like to sail? Thats a waste of an email right there. Password. Donald Thompson has served as a director of the Company since May 2015. By Terre, December 31, 2017 in Royal Caribbean International. She is a member of the Board of Directors of Fortune 500 company AutoNation (NYSE: AN), Americas largest and most recognized automotive retailer, where she sits on the Audit and Governance Committees. By mrsz, March 22, 2015 in Royal Caribbean International. After a traumatic nightmare on Amtrak, can I get my money back? What completed travel documents do I need to board the for? Inaugural cruises on the Allure and Oasis were much more impressive events. Leavitt is the Co-Chairman of Health Management Associates, a health care consulting firm, and chairman of Leavitt Equity Partners, a private equity fund. From 1998 through 2002, Mr.Kimsey served as the Chief Executive Officer of Ernst& Young Global and Global Executive Board member of Ernst& Young and from 1993 through 1998 as the Firm Deputy Chairman and Chief Operating Officer. Our friends were given full credit for the cruise, a two-year window to use it, and $200 OBC in addition to the $110 included in the original fare. in Economics from Boston College. In addition, Liberty will oversee TUI Cruises and Hapag-Lloyd cruises, which it is a 50% owner in a joint venture. Royal Caribbean Cruises reviews first appeared on Complaints Board on Dec 27, 2006. From 2003 through 2014, Mr. Kimsey also served on the board and the audit committee of Western Digital Corporation. Well folks, for what it is worth I got a call from someone in corporate after an email concerning the "all passengers in same stateroom must have the Alcohol package if one does". As with all policies, enforcement varies. He is a member of the Executive Leadership Council, the Commercial and Economic Clubs of Chicago, Business Council, World Business Chicago and the Arthur M. Brazier Foundation. Update: I received an e-mail last week from Nelson Frau of the Executive Offices letting me know that my e-mail had been forwarded to him from Mr. Bayley's office. package cost? atpzr1, December 7, 2014 in Royal Caribbean International. Our help is free. From 1993 to May 2014, Ms. Moore served on the Board of Directors of Avon Products Inc. She was also a director of the Wallace Foundation from 2004 through June 2016. company. Two short years later, she was the first woman appointed to CEO of a Brand in the RCL Corporation. Glad it worked out for you. Can I use part of someone elses Future Cruise Credit to My family cruises a fair amount, my wife and I have 41 cruises and are diamond Plus with RCL, my other family members are Pinnacle Club members We were on the Inaugural cruise for the Quantum, booked it about 18 months ago. invite to bid on a RoyalUp stateroom upgrade? Seasoned travel and hospitality executive Michael Bayley was named President and CEO of Royal Caribbean International, the worlds largest cruise brand, in December 2014. The choice of ports was poor, Port Canaveral and Nassau. From 2004 until 2008, he served on the board of NAVTEQ Corporation and was the chairman of its audit committee. Mr. Kimsey is the current Chairman of the Audit Committee. Mr. Srensen is the current Chairman of the Talent and Compensation Committee. I was told that the policy is THE POLICY. Questionnaire before boarding? The scam email even went to the length of copying Royal Caribbean email letterhead and Mr. Bayley's email signature in order to convince employees it is legitimate. What items are prohibited onboard a Royal Caribbean Cruise I can't seem to access the Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. William L. Kimsey has served as a director of the Company since April 2003. Error submitting form, please try again later. Get 5 free searches. respectively. Mr. Ofer also chairs the Eyal & Marilyn Ofer Family Foundation, a philanthropic foundation established for the charitable giving of his family in support of education and the arts. Are gratuities included in the Royal Caribbean beverage Board of Directors of Fortune 500 company AutoNation, The Eleanor Roosevelt Center Val-Kill Medal of Honor, Nominating and Corporate Governance Committee Charter, Safety, Environment, Sustainability and Health Committee, Talent and Compensation Committee Charter, Honorary Degree, Doctor of Humane Letters, The Maritime Association of the Port of New York and New Jersey, H. Wayne Huizengas College of Business & Entrepreneurship Hall of Fame, Leadership and Commitment to Diversity Honoree, 50 Most Influential Leaders in Hospitality, Global, 20 Influential Women in the Travel Industry, Womens Chamber of Commerce Miami/Dade County. jdoe@royalcaribbean.com), which is being used by 95.9% of Royal Caribbean Cruises, Ltd. work email addresses. He serves as a director of Enviva Partners LP, a publicly traded master limited partnership that aggregates wood fiber and processes it into a transportable form. If my RoyalUp offer is accepted, will I earn Crown & cruise? The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. Mr. Wilhelmsen was elected Chairman of the Board of AWECO AS in 2011 and Chairman of the Board of AWILHELMSEN HOLDING AS in June 2016 and Aweco Cruise Holding AS in June 2017. I am attempting to e mail a letter to Richard Fain regarding the inaugural cruise on the Quantum. Miami Beach, FL, US View. staterooms), Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun program? ( 12/28/2017 ). During Ms. Montiels tenure at Deloitte, she was the Advisory Partner for many public company registrants in which Deloitte was the principal auditor. He also serves on the boards of Beyond Meat and Footprint International HoldCo Inc., as an Advisory Board member of Docusign, Inc. and on numerous civic and philanthropic boards. Mr. Thompson also served as director of McDonalds Corporation from 2011 to March 2015 and as a director of Exelon Corporation from 2007 to 2013. Matt Hochberg Royal Caribbean International President and CEO Michael Bayley took to social media on Monday to warn crew members not to fall for an email scam going around that targets private information. Mr. Lake received his J.D. Its interests span Europe, North America, the Near East, Australasia and South East Asia. Mr. Bayley posted on Facebook the warning that scammers are trying to get crew members to fill out information in order to get crew member's personal information. Do kits have an expiration date? Oasis & Allure's Inaugurals were more impressive than Quantum's. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She also actively lends her expertise to numerous international and regional nonprofit organization boards including Best Buddies Global Board of Directors, United Way of Broward County and Nova Southeastern University, Broward Center of Innovation. Michael Bayley is Royal's CEO Fain is still with the company but not in the same capacity. Where do I submit the Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. . Mr.Kimsey is a certified public accountant and a member of the American Institute of Certified Public Accountants. Mr. Brock also is a member of the Advisory Board of BIP Capital, a venture capital firm. In May 2010, President Obama named Mr. Reilly to serve as co-chair of the National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, which released its report on January 11, 2011. 2092575 -Brisbane to Tasmania departing 30th January 2023, returning Brisbane 8 February 2023, a Back-to-back cruise from booking number 5866810, Brisbane to Pacific Islands departing 20 January 2023 returning 30th January 2023. He oversees the operation of company-owned cruise lines . Leavitt grew up in Cedar City, Utah. *Please see all applicable Terms & Conditions for Promotions, Group Reservations (sailing with 8 or more Where do I find my cruise reservation documents? According to Royal Caribbean's website, Jason Liberty, 46, will be the President and CEO of the company's three global cruise brands: Royal Caribbean International, Celebrity Cruises and Silversea cruises. Make Sure Your Voice Is Heard! :confused: Thank you for the e mail address. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Royal Caribbean Cruises Customer Service. I booked three cabins for a 5 day cruise, Ft Lauderdale, Key West and Grand Cayman, departed May 31 and returned June 5th. directly, as We can't process those changes, unless you booked Where should I go to get a pre-cruise COVID-19 test? Sign up to receive information about our special offers and deals. In 2015, Harri received an honorary Doctor of Science degree from the University of Strathclyde in recognition of his continuous safety improvement efforts through innovation in the maritime industry. Prior to that, he served as an officer in the Israeli Air Force. See the full leadership team at Craft. How do I view my Crown & Anchor Society points and status? Were always here to help. When can I check-in for my Royal Caribbean cruise? with me on my cruise to satisfy any additional entry or He led the design and innovation behind the worlds largest and most revolutionary cruise ship,Oasis of the Seasin 2009 and, sister-shipAllure of the Seasin 2010, both of which introduced unique industry firsts that redefined the cruise vacation experience. Before joining Royal Caribbean Group, he was a senior manager with the accounting firm KPMG LLP. #6. LauraS Holtz worked with Goldman Sachs as a managing director and head of lodging and leisure investment banking before joining Royal Caribbean Group in 2019. A cruise industry veteran of more than 40 years, Kulovaara previously served as senior vice president, Marine Operations and Fleet Operations, when Royal Caribbean Cruises Ltd. combined its marine operations and quality assurance functions. Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises andHapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. Like what you see? Don't get me wrong. Mr. Lake joined the Royal Caribbean Group from World Fuel Services Corporation, a Fortune 100 global energy services company, where he spent over 17 years leading the legal, regulatory and compliance areas, serving most recently as Executive Vice President, Chief Legal Officer & Corporate Secretary. Does it matter? What should I pack for my Royal Caribbean cruise vacation? Powered by Invision Community. A Doctor in Political Sciences and Economics, with a joint Executive MBA from the London Business School and Columbia University, Barbara is an accomplished professional in the luxury travel and hospitality industry, with more than 25 years of experience. Vagn O. Srensen has served as a director of the Company since July 2011. What industry does Royal Caribbean Cruises compete in? changes to your reservation, you will need to contact them You still had to wait and meals took ridiculously long at times. my sailing departs? Operations. ship? Not only was there a sincere apology, the writer explained what should have been done to accommodate them. Arne Alexander Wilhelmsen has served as a director of the Company since May 2003. In his former role, Liberty was responsible for Finance, Strategy, Shared Service Operations, Legal, Technology, Silversea Cruises and the TUI Cruises and Hapag-Lloyd Joint Venture.
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